Terms & Conditions

Please ensure you have read our Terms and Conditions.

General and Albums by Reflections Terms and Conditions

Please read these product terms and conditions carefully as they affect your rights and liabilities under the law and set out the terms under which Albums by Reflections makes available for the purchase of albums printed from digital images. These product terms apply to the service in addition to the General Terms and Conditions.

By using our service, you agree to provide Albums by Reflections with correct and accurate information about yourself. In order to complete your order all information must be correct otherwise your transaction will may be classed as void.

You also agree to not reproduce any part of our service, use of the service, or access to the service without written consent prior to publishing.

The Terms and Conditions are subject to English Law. Albums by Reflections will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with a disagreement and you want to take court proceedings, you must do so within the United Kingdom. We reserve the right to modify, suspend or discontinue this service (or any part of it) without notice to you and shall not be liable to you if we exercise these rights.

The service must not be used for any fraudulent or illegal purposes; for the transmission or posting of any computer viruses or any material which is defamatory, offensive or of an obscene or menacing character, or in such a way as to cause annoyance, inconvenience or needless anxiety and you agree that you will be liable for any action taken against us or against you in relation to such use; and in a manner which constitutes a violation or infringement of any right of person, firm or company (including but not limited to rights of copyright or confidentiality). Any material submitted by the customer which is deemed inappropriate, offensive, obscene or menacing will be reported to the relevant authorities. The customer accepts full responsibility for all content submitted to Albums by Reflections will exercise the right to inform the relevant authorities should unsuitable material be brought to our attention.

Acceptance of Terms

Use of the Website constitutes your acceptance of these Terms and Conditions, which will take effect on the date from which you First Use the Website. You are responsible for regularly reviewing the Terms and Conditions. Your continued use of the Website after changes are posted constitutes your acceptance of these Terms and Conditions as changed from time to time. These Terms and Conditions do not affect your statutory rights.

Access

Reflections Albums LTD reserves the right to reserve any content, logos, text, images and services used on our site and at no point should this content be copied, sold, rented, leased, licensed or granted in any way or otherwise assigned to any third party. If any part of our site is required to be copied or distributed then written consent must be requested prior to publishing. This site is intended for company or personal use only.

Service and Product

These Service and Product Terms will not form a binding contract between you (the customer) and Reflections Albums LTD for the purchase and supply of the product until the following conditions have been met:

  1. You have submitted your offer to buy certain products using the BUY NOW facility provided and paid for the service
  2. Albums by Reflections notifies you by email that your order has been accepted

Albums by Reflections will make every endeavour to respond to your Order within a reasonable length of time but the service and product offered will be delivered to you, used by you, owned by you but Reflections Albums LTD cannot guarantee it being error-free.

Albums by Reflections reserve the right without notice to you, to suspend or alter the operation of the service, as its sole discretion or for legal or technical reasons. Albums by Reflections will make every endeavour to give you as much notice as possible prior to taking any such actions but prior notice may not always be feasible for a variety of reasons.

Use of Service

You agree only to send to us your file with the images of which you own the copyright or images which you are authorised to use. You agree not to send us any images which may be objectionable. You agree not to infringe the intellectual property rights of any third party. You agree to be responsible for any claims, costs, expenses or legal proceedings caused as a result of your use of this Service in contravention of this section. Further, in these circumstances, Albums by Reflections shall be entitled to cancel any pending orders made by you and terminate any access permission granted to you by Albums by Reflections forthwith, without notice to you.

Promotional Offers

All promotional offers provided as part of the service from time to time are limited to one promotion per customer. A promotion is subject to specific Terms and Conditions which will include discount level, timeframe, expiry date and limitation relating to the number of orders placed per promotion. Albums by Reflections reserve the right to withdraw the Promotion and cancel at any time.

Cancellations

You will not be able to cancel an order after you have submitted it because Albums by Reflections may have already started to fulfil it.

Returns

Albums by Reflections are sure that you will be happy with the product supplied to you. However, in the event that the album is damaged or defective, please contact Albums by Reflections on sales@reflections-albums.co.uk  who will advise you further. If we are at fault we will then correct the errors and send the album back to you or replace it. Please understand that Albums by Reflections will replace any damaged books and will not cancel orders or issue refunds. If you do receive damaged goods you must send the album back to us within 7 days of receipt by you and delivery charges paid by you. In those circumstances, subject to the damage refunds may be given at the discretion of the management due to the personalised nature of the album. In the event that you are required to return any products back to Albums by Reflections in accordance with this section and Albums by Reflections can demonstrate that they were not faulty when received by you, Albums by Reflections reserve the right to refuse to offer a refund or return the products to you and to claim the cost of such return postage from you.

Delivery

The albums will be delivered to you free of charge (UK only), at the address given by you, during the ordering process within 3 – 5 weeks of your order being accepted by Albums by Reflections unless an alternative timeframe is notified to you by us prior to the expiry of the specified delivery period. However, the time of delivery is an estimate only and Albums by Reflections shall not be liable for any late delivery of the products or any loss or damage caused as a result.

Please note that we only provide free delivery to addresses within England, Scotland and Wales. Delivery outside these areas will incur a delivery cost made by the customer and will be sent special delivery. We despatch goods directly to the customer via courier service.

Payment

The prices payable for the albums that you order are clearly set out on the Web Site. If, by mistake, we have under-priced an item, we will not be liable to supply that item to you at the stated price, provided that we notify you before your order is accepted. All prices are expressed inclusive of any other payments unless otherwise stated. You can pay by any Mastercard or Visa credit card or most debit cards via the online Stripe payment service or via Paypal. Authority for payment must be given at the time of order. You will be charged for items at this time.

Traders Sample Albums

Traders who want to receive a sample album have two options:

  1. To purchase an album contact sales@reflections-albums.co.uk for your reduced payment options. Please note details of your company will need to be verified before the reduced fee can be given.
  2. For a sample album, traders are required to pay a deposit which will be refunded back to you within 14 days of receipt of the album subject to no damage and excluding delivery cost. The deposit payment varies depending on the sample size. Traders are entitled to keep the sample for a maximum of 21 days. Please contact sales@reflections-albums.co.uk for further information.

Content

Please note that each album that you order from us is individually made and is unique. Every album is bound and printed to a very high standard but Albums by Reflections cannot guarantee that each and every parent copy will be identical. Minor differences may occur in printing and binding in terms of print colour and binding type.

Whilst we work very hard to keep our albums as consistent as possible, variation is a normal occurrence and is not considered a manufacturing defect and will not qualify for a reprint. You pictures are chosen by you and Albums by Reflections do not edit or change the quality of the pictures. If you supply your own quotes and/or poems Albums by Reflections will not proof, edit or change the content. This means it is your responsibility to review the content before you sent it to us. Please note low-resolution images that may appear blurry in print. Whilst Albums by Reflections work to minimise any errors we cannot accept any responsibility for poor print quality which is down to the files that you supply.

Albums by Reflections has no ownership or responsibility of any of your album contents or files sent to you to be included in your album including text, files, photos and other material. You represent and warrant that you own or otherwise have the right to duplicate or use the content in your ordered album and have the right to provide it for our printing and binding services. It is your responsibility to ensure that album does not and will not violate the privacy rights, publicity rights, copyright rights, or other rights of any other person or entity. Albums by Reflections retain title to the property of the order until paid in full. No orders will be dispatched prior to payment in full.

Data Protection

Personal data provided to us through this web site will only be used in accordance with our privacy policy. Please read through this carefully before proceeding. By providing your personal data to us you are consenting to its use in accordance with our privacy policy.

License

In order for Albums by Reflections to provide you with our services, you hereby agree a license to reproduce and distribute your book content for the purpose of printing. You agree that Albums by Reflections reserves the right to maintain the electronic files for any albums to fulfil any further orders which may be placed for such albums and to maintain an archival copy of the printed Book and electronic files.

Customer Services

If you have an order query, please e-mail us at: sales@reflections-albums.co.uk or phone us on: 07398233928. We endeavour to contact you within 72hours.

Registered Company

Reflections Albums LTD is registered in England, company number: 11136627